Heathrow closure - Friday 21 Mar 2025

Due to a fire at an electrical substation supplying the airport, Heathrow is experiencing a significant power outage. To maintain the safety of their passengers and colleagues, Heathrow will be closed until 23:59 on 21 March.

Passengers are advised not to travel to the airport and should contact their airline for further information.

For our Monzo Premium, Max and Max + family clients only

We're sorry you had a problem on your trip

Which plan did you have when the incident happened?

This will help Qover assess what you can claim for.

You had Premium at the time of the incident

You are covered worldwide

Travel inconvenience

Travel confidently, knowing you're protected against trip cancellation, delays, and missed flights.

Valuables inconvenience

Ensure the safety of your belongings with coverage for lost, damaged, or stolen baggage and valuables throughout your trip.

Overseas medical expenditure

Take care of your health with inclusive coverage for medical emergencies, hospital stays, and disability compensation.

Personal liability

Comprehensive coverage for legal liability claims, including bodily and material damage whilst travelling outside the UK.

Leisure

Embrace car rentals and winter sports, with coverage for equipment damage, theft, loss, ski pack reimbursement, and rental vehicle deductibles.

Overseas legal expenses

Stay covered for legal expenses in civil pursuit of claims for injury, death, or illness sustained while traveling.

List of coverages

Travel cancellation and curtailment

Overseas emergency medical expenses and assistance

up to £10,000,000

Baggage and valuable lost, stolen or damaged

Overseas hospital benefits

Overseas emergency dental treatment

Delayed or missed departure

(Extended) baggage delay

Winter sports

Rental vehicle excess

Personal money lost, stolen or damaged

Travel documents lost, stolen or damaged

Personal possessions mugging

Personal liability

up to £1,000,000

Personal accident

Overseas legal expenses

Hijack

Contact us

If you have any questions about your policy, please fill in our contact form or call us on 0330 808 5209. Monday to Friday 9am-5pm (UK time).

If you have a medical emergency or need to curtail your trip, please contact Zurich assist at +44 (0) 20 8156 2610. Zurich assist is available 24/7.

Legal documents

Full details of the coverages discussed above can be found in these documents, which we recommend you read.

IPID Terms and conditions

You had Max at the time of the incident

You are covered worldwide

Travel inconvenience

Travel confidently, knowing you're protected against trip cancellation, delays, and missed flights.

Valuables inconvenience

Ensure the safety of your belongings with coverage for lost, damaged, or stolen baggage and valuables throughout your trip.

Overseas medical expenditure

Take care of your health with inclusive coverage for medical emergencies, hospital stays, and disability compensation.

Personal liability

Comprehensive coverage for legal liability claims, including bodily and material damage whilst travelling outside the UK.

Leisure

Embrace car rentals and winter sports, with coverage for equipment damage, theft, loss, ski pack reimbursement, and rental vehicle deductibles.

Overseas legal expenses

Stay covered for legal expenses in civil pursuit of claims for injury, death, or illness sustained while traveling.

List of coverages

Travel cancellation and curtailment

Overseas emergency medical expenses and assistance

up to £10,000,000

Baggage and valuable lost, stolen or damaged

Overseas hospital benefits

Overseas emergency dental treatment

Delayed or missed departure

(Extended) baggage delay

Winter sports

Rental vehicle excess

Personal money lost, stolen or damaged

Travel documents lost, stolen or damaged

Personal possessions mugging

Personal liability

up to £1,000,000

Personal accident

Overseas legal expenses

Hijack

Contact us

You have questions about your policy

Fill in our contact form or call us on 0330 808 5209. Monday to Friday 9am-5pm (UK time).

You have questions about your Medical emergency or you need to curtail your trip

Contact Zurich assist at +44 (0) 20 8156 2610. Zurich assist is available 24/7.

You have questions about the car breakdown assistance or phone insurance

Find the contact information here.

Legal documents

Full details of the coverages discussed above can be found in these documents, which we recommend you read.

IPID Terms and conditions

You had Max + family at the time of the incident

You are covered worldwide

Travel inconvenience

Travel confidently, knowing you're protected against trip cancellation, delays, and missed flights.

Valuables inconvenience

Ensure the safety of your belongings with coverage for lost, damaged, or stolen baggage and valuables throughout your trip.

Overseas medical expenditure

Take care of your health with inclusive coverage for medical emergencies, hospital stays, and disability compensation.

Personal liability

Comprehensive coverage for legal liability claims, including bodily and material damage whilst travelling outside the UK.

Leisure

Embrace car rentals and winter sports, with coverage for equipment damage, theft, loss, ski pack reimbursement, and rental vehicle deductibles.

Overseas legal expenses

Stay covered for legal expenses in civil pursuit of claims for injury, death, or illness sustained while traveling.

List of coverages

Travel cancellation and curtailment

Overseas emergency medical expenses and assistance

up to £10,000,000

Baggage and valuable lost, stolen or damaged

Overseas hospital benefits

Overseas emergency dental treatment

Delayed or missed departure

(Extended) baggage delay

Winter sports

Rental vehicle excess

Personal money lost, stolen or damaged

Travel documents lost, stolen or damaged

Personal possessions mugging

Personal liability

up to £1,000,000

Personal accident

Overseas legal expenses

Hijack

Contact us

You have questions about your policy

Fill in our contact form or call us on 0330 808 5209. Monday to Friday 9am-5pm (UK time).

You have questions about your Medical emergency or you need to curtail your trip

Contact Zurich assist at +44 (0) 20 8156 2610. Zurich assist is available 24/7.

You have questions about the car breakdown assistance or phone insurance

Find the contact information here.

Legal documents

Full details of the coverages discussed above can be found in these documents, which we recommend you read.

IPID Terms and conditions